Privacy Policy

Tonow IQ LLC ("Tonow IQ," "we," "us," or "our") operates the website www.tonowiq.com and provides AI-powered revenue recovery and automation services for local businesses. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

We collect the following categories of information:

Information You Provide Directly:

• Name, email address, phone number, and business name when you submit a diagnostic request, contact form, or opt-in form
• Business details including industry, monthly call volume, ad spend, and website URL
• Communications you send to us via email, SMS, or web forms

Information Collected Automatically:

• IP address, browser type, operating system, and referring URLs
• Pages visited, time on site, and click behavior via analytics tools
• Device identifiers and cookies

Information from Third Parties:

• Lead data from advertising platforms (Meta, Google) when you interact with our ads
• Business information from public directories used for prospecting purposes

What we send: We may send SMS messages related to your diagnostic request, follow-up communications, appointment reminders, service updates, and promotional offers related to Tonow IQ's revenue recovery services.

How to opt out: You may opt out of SMS communications at any time by replying STOP to any text message we send. After opting out, you will receive one final confirmation message and no further SMS messages will be sent unless you re-subscribe.

How to get help: Reply HELP to any SMS message for assistance, or contact us at [email protected].

Consent is not a condition of purchase: You are not required to consent to receive SMS messages as a condition of purchasing any product or service from Tonow IQ.

No sharing of SMS consent: Your phone number and SMS consent will not be shared with or sold to third parties for their own marketing purposes.

We use the information we collect to:

• Deliver, operate, and improve our revenue recovery and automation services
• Respond to your diagnostic requests, inquiries, and support needs
• Send you relevant communications via email and SMS (with your consent)
• Analyze website usage and improve our marketing and content
• Comply with legal obligations and enforce our terms
• Prevent fraud and protect the security of our systems
• Send you updates about new services, case studies, and relevant content (you may opt out at any time)

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform (CRM, email, SMS, analytics) under confidentiality agreements
• Business partners involved in delivering contracted services to you
• Law enforcement or government authorities when required by law or to protect our legal rights
• A successor entity in the event of a merger, acquisition, or sale of assets

All third-party service providers are required to handle your data in accordance with applicable privacy laws and are prohibited from using your data for their own marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

We use the following types of cookies:

• Essential cookies — required for the website to function properly
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant advertisements and track campaign performance

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. When information is no longer needed, we securely delete or anonymize it.

SMS opt-out records are retained indefinitely to honor your preferences and comply with carrier requirements.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete information
• Deletion — request that we delete your personal information, subject to legal obligations
• Opt-out of marketing — unsubscribe from email communications at any time via the unsubscribe link, or reply STOP to opt out of SMS
• Data portability — request your data in a machine-readable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected] and we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests related to this Privacy Policy, please contact us: